REFUND/EXCHANGE POLICY
Online ONLY Refund policy:
While we do our best to ensure you are 100% satisfied with your online purchase, we understand that returns are sometimes necessary for online transactions. We offer a 14-day full-refund or exchange policy for any unworn items bought online (see exceptions below). Customer is responsible for return shipping & insurance, refunds could take up to 7 business to be processed after we receive them.
Returned or exchanged product must be in new condition as received and in the original box and/or packaging.
Items that DO NOT qualify for refund or exchange:
- Special orders
- Out of stock items (You will be contacted if an item is out of stock)
- Any jewellery that had been sized, worn, engraved or altered in any way.
- Body Jewellery
- Custom-made jewellery.
The return of any merchandise shall be at the discretion of Prestige Jewellers.
In-Store return Policy:
If you are not 100% satisfied with your purchase, you can return your order for an IN-STORE CREDIT or EXCHANGE up to 30 days from the date of purchase.
Exchanged products must be in new condition as received and in the original box and/or packaging.
Items that DO NOT qualify for In-Store Credit or exchange:
- Special orders
- Out of stock items (You will be contacted if an item is out of stock)
- Any jewellery that had been sized, worn, engraved or altered in any way.
- Body Jewellery
- Custom-made jewellery.
The return of any merchandise shall be at the discretion of Prestige Jewellers.
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